Consumer Survey Results
Reasons for MovingSpareFoot asked customers who booked storage why they were moving. Work relocation and downsizing were the biggest causes of moving, while more than a third needed storage for something other than the stated reasons. |
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Expected Stay vs. Actual StayMost self-storage tenants stay longer than they plan to. SpareFoot asked customers each month how long they planned to stay in storage. Highlighted below is the average number of rent-paying months SpareFoot customers stayed in storage. |
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Most Important Deciding FactorsWhen surveyed by SpareFoot, nearly 75 percent of customers said price was an “extremely important” factor when choosing a self-storage unit. Below is a chart showing the percentage of customers who said the given factor was “extremely important” in their decision to rent from a particularly facility. |
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Factor | Customer % for Extremely Important |
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Price | 74.33% |
Location | 57.97% |
Security | 60.11% |
Consumer Review | 27.74% |
Appearance / Cleanliness | 44.43% |
Staff Friendless | 39.68% |
Access Hours | 46.81% |
Paperwork Time | 19.27% |
*Client Survey data gathered by SpareFoot 2014.